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Dashboard

198

New Tickets

124

Open Tickets

21

On Hold

73

Unassigned

Tickets Status

Customer Satisfaction

94.5%

Happiness

Excellent 65%
Very Good 20%
Good 10%

0m:27s

Avg.Speed of answer

It is a long established fact that a reader.

4m:30s

Time to Resolved Complaint

It is a long established fact that a reader.

Support Status

1530

Tickets
  • Open Tickets
  • Resolved Tickets
  • Unresolved Tickets
70%
25%
5%

Latest Activity

Donald updated the status of Refund #1234 to awaiting customer response

10 Min ago

Lucy Peterson was added to the group, group name is Overtake

50 Min ago

Joseph Rust opened new showcase Mannat #112233 with theme market

10 hours ago

Donald updated the status of Refund #1234 to awaiting customer response

Yesterday

Lucy Peterson was added to the group, group name is Overtake

14 Nov 2019

Joseph Rust opened new showcase Mannat #112233 with theme market

15 Nov 2019

Last updated 15 minutes ago

Agent Performance

Agent Total Calls Calls Answered Avg.Speed of answer Adherence % Action
Donald Gardner

USA

 38 32 3:12s 80%
NS
Nicholas Smith

Japan

 50 45 2:45s 84%
Paula Anderson

India

 32 24 4:15s 73%
Lucy Peterson

Shrilanka

 25 21 5:42s 93%
JR
Joseph Rust

Israel

 50 45 2:45s 84%
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